There is a unwritten rule when turning over the keys to a new owner (make the new owners feel welcome). I will never forget the feeling of when I moved into my first condo back in 2006. I had always wanted to own and when I took possession of the keys it was a incredible feeling. Unfortunately when I moved in, the previous owners didn’t do a good job of moving out. No vacuumed floors, dirty kitchen, leftover items and dust throughout the unit. I’m not one to complain, so I cleaned and was able to get over pretty quickly. On the opposite end of the spectrum is where a story from last week begins.
One of the best experiences I’ve witnessed for both a buyer and a seller happened at the Sorrento condominiums. I worked with the seller and thankfully everything went very smooth. The whole transaction was very cordial. A few days before closing, my Seller called me and told me that he would he was spending the entire day cleaning and addressing a few minor items with the unit. I found out a few days later that he and filled every tack/nail hole, cleaned the unit to the point that it was “like new” and organized a series of directions that would assist the new buyers in getting to know both the house and the neighborhood.
This is by no means the “usual”. In fact, when I met the buyers at the home to exchange keys they mentioned multiple times how elated they were with the condition of the unit. Just a few days later I received this e-mail:
“……meant to ask you to pass on to xxxx and xxxx how thrilled we were when we walked into our new home last Thursday. It was like a brand new home (actually better)! They did a fantastic job of leaving everything in pristine shape and we are very appreciative of that. We love the place and you can promise them we will take good care of it.” I thought this story was worth passing on. If anything it shows that a little time and effort goes a long way. In my first experience I was a little disspointed. This situation was much different. It was a great experience for everyone and one that I will remember. See below for a few pictures of the home:
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